Support
We answered some of the most frequently asked questions below.
Did you not find what you were looking for?
Contact us at: support@fridayhome.net.
Basics
How does the Friday Smart Lock work?
The Friday Lock lets you open your door with your smartphone instead of your traditional key. Friday Lock communicates with your phone via Bluetooth, detecting when you are nearby and opening the door automatically if you have enabled this. Friday Lock also allows you to give access to visitors remotely by sending them an invite via the app.
Can I open my door manually?
Yes. The Friday Lock replaces your existing thumb latch, but leaves the remainder of your existing lock intact. This means that you’ll still be able to open your door in the traditional way from both the inside and outside.
What size is the Friday smart lock?
The Friday Lock is smaller than a cup of coffee and boasts the smallest dimensions of any retrofit lock on the market today. It takes little space on your front door, measuring 70mm wide and 47,5mm high in European measurement and 2.75 inches wide and 1.87 inches high in US measurement.
What is the warranty period?
Your Friday Lock comes with a 2 years, world-wide, warranty.
How long does the battery last?
The Friday Lock uses a rechargeable lithium battery with an equivalent lifetime of 8xAA high quality batteries, and reduces the size of the product substantially. In normal usage conditions the battery life is about 3 months before needing recharge. When the battery runs low, you will see an indication in the app. A USB charger is included in the package.
What if my phone runs out of battery or I forget it?
As the Friday Lock leaves your existing lock intact, you can always lock/unlock your door in the traditional way with a key (or from inside by just turning the shell). You can also log on the Friday app from a borrowed phone and control your lock.
How do I if the lock will fit my door?
The Friday Lock fits many single cylinder deadbolts and most standard US. If any doubt take a photo of the lock you wish to replace with Friday Lock and send to support@fridayhome.net.
Installation
Which tools do I need to install the Friday Lock?
To install the Friday Lock you need a screwdriver to uninstall your current thumbturn and a hacksaw to shorten the tailpiece if so needed.
Can I remove the shell?
You can use a credit card or plastic card to securely release the shell in seconds and get access to the battery. This is used when changing the shell or battery and it requires no tools.
Can the lock be used outside?
The shell of the Friday Lock must be used indoors. The electronics on the interior side of the door must stay dry.
How do I install the lock?
The Friday Lock is installed using your existing lock, making installation easier and safer. Friday Lock is a retrofit to the existing deadbolt lock. Only the thumb latch will need to be changed. The exterior and actual lock cylinder/casing remains. Install the Friday Lock by removing your existing thumb latch and installing the Friday Lock using the same screws and mounting holes.
We’ve put together some videos to help explain how to install your Friday Lock in detail. You can watch the videos if you click on each of the steps shown below.
Step 1. Uninstall old thumb turn, keep the screws.
Step 2. Measure tailpiece with slider. Max length 8mm. Shorten if needed. Or use the Door Adaptor Plate in the bottom of the pack to reduce the length.
Step 3. Rotate the Friday Lock until you find the green and red holes.
Step 4. Screw the Friday Lock with the old screws. If the hole in your door is too big, use the Door Adaptor Plate in the bottom of the pack.
Step 5. Rotate the Friday Lock to desired open and closed orientation and install the tailpiece adaptor.
Step 6. Insert the battery.
Watch video.
How long time does the installation take?
The installation takes between 10 and 30 minutes.
What is a cylinder deadbolt?
Single cylinder deadbolts require a key to unlock and lock the door from the outside. From the inside the door can be locked or unlocked with a simply turning the thumb turn mechanism. If any doubt take a photo of the lock you wish to replace with Friday Lock and send to support@fridayhome.net.
Security
What if my phone is stolen?
If your phone gets stolen you can contact us at support@fridayhome.net to disable your phone’s access. We recommend that you secure your phone at all times with a code/fingerprint.
How secure is the connection?
The Friday Lock uses the same encryption levels as International banks, making the system extremely secure.
If i give access to a visitor, what is stopping them gaining access again at a seperate time without permission?
The Friday Lock allows you to issue electronic keys to any number of visitors. The Friday app allows you to control and track who has access.
The door unlocks automatically when it connects with my phone. What happens if I'm at home and a person comes to the door, will the door automatically open?
The lock uses proprietary techniques to prevent false unlocks. The Friday Assist unlock feature is optional and can be disabled at any time.
Will the Friday Lock void my home insurance?
Friday Lock leaves your door cylinder completely intact, so it will not affect your home insurance.
The Friday Home app
What happens if there is an internet or power outage?
The Friday Lock is 100% battery powered and you can always communicate with the lock via Bluetooth to open/close the lock.
Which platforms does the Friday Smart Lock support?
The Friday Lock has apps for both Android (version 4.4 and upwards) and iOS (version 10 and upwards) platforms. On the iOS platform, you can choose between using the Friday app or HomeKit. The Friday app offers some additional features such as allowing guest access to individual locks rather than the whole home.
Can I receive notifications to inform me on activity?
Yes, allowing notifications on phone level you receive notifications whenever someone enters or exits your home – even when the physical key is used.
How do I reset my lock on iOS?
1. Ensure the battery is fully charged.
2. Fit the battery, leave the shell off.
3. Lightly press the reset button on the lock, using a paperclip (nothing sharp). Just a brief, light, press is all that is required.
4. Make sure there is no lock in the Friday app (settings > lock name > delete lock).
5. Make sure there is no lock in the Home app (check the default room). If there is a lock > long press on it, details, scroll down to “remove accessory”.
6. Logout of the Friday app (settings > account > logout).
7. Restart your iPhone.
8. Log back into the Friday app (request code).
9. In the Friday app – settings > add lock.
10. Follow the steps to enter the HomeKit code etc. (see video) (pay particular attention to rotating the lock back slightly during the calibration steps).
11. Check that the lock operates before replacing the shell.